Servers Reliability and Infrastructure

We show why using a Spirit Servers is such a smart choice.
We make sure your Web site is up and running, all day, every day.
But it's not just reliable, it's blazing fast.

We deliver the fastest, most reliable virtual servers available anywhere.
How do we do it? Check out some of our strategies:

• 10/100MB & Gigabit Ethernet server access to LAN
• Multiple Internet Connectivity using BGP-4 for load balancing
• Multiple IP carriers for world-class backbone infrastructure
• Cisco 7513 routers
• Cisco 5500 & 6500 high-end gigabit ether-switches.
• Multiple fiber carriers and access points that are fully redundant.
• Multiple generators producing a 2.0 Megawatt power source on-site
  with 96 hours of on-line fuel capacity.
• Multiple levels of security, including man traps, video surveillance and
  controlled access, including security personnel at all times.
• Dedicated and redundant air control systems producing ideal environmental
  conditions for hardware and software.
  
• State-of-the-art Network Operations Center (NOC), with 24x7x365 management.
  

Redundant Internet Connections

Spirit Servers' systems are connected to the Internet via fully redundant,
multipleT3 (45 mbs) connections through UUNET and another T3 through
Sprint. As well as an OC-3 (155 mbs) Fiber Optic link to Level (3) Communications.

Some of our competitors claim that they're connected to the Internet through
multipleT3s as well, but look closely.

Chances are, their so-called multiple T3s are sold to them by the same provider,
so if one of their routers goes down, their entire connection goes down.
But not at SpiritServers! If one of our T3s goes down, the other one can reroute
the traffic in seconds while we work on getting the connection back up. All without
the slightest interruptionin performance.

Redundant Routers

We route traffic from our server systems to our redundant T3 connections through,
youguessed it, redundant routers.

We use two Cisco Series 7513 routers (people who know routers should have
their jawsdropping right about now), with a host of other Cisco routers, hubs,
and switches takingtraffic from your servers to the Internet.

In plain English, that means your data is in good hands. Because if a router goes
down or ifa hub goes down your Server will stay online.

Backup System

Spirit Servers' backup system has the capability of holding up to 3 terabytes of
online storagewhich will keep about a weeks worth of changed data for all of our
customers. Nightly backups are done for all Servers customers as possible.

If you have need to restore any data, please send mail to restore@spiritservers.com.au
with the following information:

• The name of the file(s) including the full path to the file.
• The exact date of the file you want restored.
  
• The domain name and user name of your Server.
  

These backups are provided as an added service
to our users. However, please be prudent in making
local backups of the contentsof your Web server as
Spirit Servers will not guarantee this service. While
this is a very nice feature, you never want to put the
ultimatedestiny of your Server in anyone else's hands
(even ours). Doing sowill ensure that you are in control
of your own destiny by making surethat you have the
capability to restore any files on your own, without
depending on anyone else. The Boy Scout's motto applies
to Web site management as well - 'Be Prepared!'

All of the Spirit Servers server and networking equipment have UPS
(Uninterrupted Power Supply) battery and generator backup power supplies.

The Bottom Line

The bottom line is this: When you buy a system from Spirit Servers, we're going to
do everything in our power to make sure it stays online. And that's more than a promise
- it's a commitment backed up by our philosophy, our plans, but most importantly, our
actions. We simply refuse to slow down.